R2 Workplace Response Refill Pack

Delivery Policy

Standard orders under $750 will incur a flat $35 shipping fee. (*Excludes bulky & over-sized orders, special orders, or custom-made products). Fees are calculated at checkout.

Goods in stock are generally picked and dispatched within 24 hours Monday-Friday (if in stock) of when you place your order. Orders placed before 1PM can typically ship same day or next business day. 

All orders will be delivered on business days. No deliveries will be made on weekends or public holidays.

All deliveries must be signed for! Please be aware, we will not leave parcels unattended for security reasons. Due to the nature of most products, we do not deliver to P.O. Boxes or Parcel Lockers.

Delivery Estimates 

Delivery to:	Estimated Delivery (after date of dispatch)
Sydney (metro)	1 to 5 business days *
Melbourne, Adelaide, Brisbane (metro)	1 to 5 business days *
TAS + VIC, NSW, SA (regional)	4 to 10 business days *
WA, NT	7 to 10 business days *

*Note: Some regional & geographically remote locations may incur additional charges to ship. A member of our team will contact you and advise of any charges to ship if required. 

Heavy, Bulky & Over-Sized Orders

Heavy, bulky, over-sized items & some Special Orders must be sent via courier or freight shipping and my incur different delivery charges depending on the region. These charges are calculated based on the cubic size & weight of the item (or parcel) and the delivery location. Because heavy or over-sized items are delivered by courier, we cannot deliver to P.O. Boxes or Parcel Lockers. Ensure you include a phone number that we can contact you on the day of delivery. 

 Special Orders

Special Order items are products which we don't carry as part of our core range, but may be ordered or custom made for you. If your order contains a Special Order item, or we are out of stock of an item, a staff member will contact you to advise the expected delivery time. Delivery times will depend on availability, and can take up to 5 - 21 days in addition to estimated delivery times. Also note that returning an item will be subject to a 20% re-stocking fee.

Need Goods in a Hurry?

For times when you need your goods faster, we recommend you contact us to arrange express shipping at additional charge.

Returns Policy 

We understand that sometimes a product may need to be returned, and we aim to make this process as simple and hassle-free as possible. You may return your purchase for an exchange*, full refund*, or store credit, provided a ‘Request for Return’ is submitted within 7 days of receiving your items. All returned items must be unused, in original condition, with all labels attached, and returned in their original packaging. 

Please note:
We do not accept cancellations or returns for any items directly related to Infection Prevention, change of mind, or custom made to orders, including but not limited to:

Respirators, Face Masks, Disposable Gloves, Overalls, Hearing protection, eye protection etc. First Aid products & Consumables. Custom made to order and On Sale items.

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the steps below to ensure a smooth and efficient process.

How to Return Your Purchase:

1. Request a Return Authorisation (RA): Email sales@superspillsolutions.com.au with your order number and the items you wish to return. We’ll respond with a Return Authorisation (RA) and instructions pending approval.

2. Package Your Items:
   Once Approval is received, carefully repackage the item(s) in their original condition, including all labels and packaging. Include a printed copy of your Return Authorisation in the parcel. Returns received without an RA cannot be processed.

3. Shipping Your Return:

If your item is defective or damaged during shipping, we will organise and cover the return shipping.

For all other returns, return shipping is the responsibility of the customer. You may choose your preferred carrier.

Confirmation:
Once your return has been received and processed, you will receive a confirmation email for your records.

Refunds

Refunds will be processed within 7 business days of receiving your returned item(s). Refunds will be issued via the original payment method, *excluding any original shipping fees or credit card fee's if applicable.

Exchanges

If you wish to exchange an item, we recommend placing a new order for the desired product while returning the original item for a refund. This helps avoid delays or the risk of the replacement item going out of stock. *Shipping Fees will apply to new items exchanged.

On Sale Items

Products marked as ‘On Sale’ are final sale and cannot be returned or exchanged unless the item is faulty or incorrectly supplied.

Faulty or Damaged Products

We take great care to ensure the quality of our products. If you believe you’ve received a faulty item, please contact our Customer Support team on 1300 623 749 or email sales@superspillsolutions.com.au.
We’ll work with you to assess the issue and, if applicable, arrange a repair, replacement, or refund in line with the product’s warranty. Please note that assessment by the manufacturer may extend the processing time.

Need Help?
For further assistance, please contact our Customer Support team on 1300 623 749 or email accounts@superspillsolutions.com.au.

1.0 GENERAL

1.1 These Terms and Conditions of Sale (“Terms”):

1.1.1 apply to the sale and supply of all the goods or services by Super Spill Solutions Pty Ltd (ABN 9 2439 012 635) (“Super Spill Solutions”) to the exclusion of all other terms and conditions whatsoever, whether contained or implied in or from any order from the Customer or from any conduct of or representations made by the Customer or  Super Spill Solutions;

1.1.2 will be deemed incorporated in any order placed by the Customer;

1.1.3 will prevail over all other conditions of the Customer’s order to the extent of any inconsistency (except where waived by Super Spill Solutions in writing);

1.1.4 may be changed at any time except where they already apply to a particular order, in which event these Terms may only be changed by agreement between  Super Spill Solutions and the Customer;

1.1.5 will not be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Competition and Consumer Act 2010) and which by law cannot be excluded, restricted or modified.

2.0 QUOTATIONS

2.1 Where Super Spill Solutions provides a written quotation for the supply of goods to the Customer, such quotation will be valid for fourteen (14) days and is subject to re-quotation thereafter.

2.2 Unless otherwise agreed in writing, all prices quoted exclude the cost of delivery to the Customer and the goods are offered subject to stock availability at the time the Customer accepts the quotation.

2.3 Quoted prices may necessitate variations and will therefore need to be re-negotiated with the Customer.

2.4 Any taxes, duties and charges (if any) included in the quotation are based upon the rates of those taxes, duties and charges at the time of quotation and all variations in the rates of such taxes, duties and charges as a result of amendment of the relevant Acts or Regulations, or changes of interpretation of the relevant Acts, Regulations, By-laws or Classifications will be borne by the Customer.

3.0 TERMS OF PAYMENT

3.1 If the Customer seeks any variation to an order after Super Spill Solutions has issued an order confirmation then Super Spill Solutions is free to either accept the variation or not and if  Super Spill Solutions does not agree to the variation then  Super Spill Solutions, is free to terminate the contract without any liability on the part of  Super Spill Solutions. If the variation is sought at any time after  Super Spill Solutions has incurred labour costs, purchased goods or materials or commenced production in respect of the order then the Customer will be liable for the full purchase price notwithstanding any termination of the contract by  Super Spill Solutions.

3.2 Unless otherwise agreed by  Super Spill Solutions, payment for goods is to be made by the Customer by clear funds:

3.2.1 at the time of delivery or collection of the goods where Super Spill Solutions provides a valid Tax Invoice at the time of delivery or collection; or

3.2.2 within (1) business day of Super Spill Solutions providing a valid Tax Invoice after the time of delivery or collection.

3.3  Super Spill Solutions may in its absolute discretion require payment of a deposit at the time of the Customer placing an order.

3.4 If credit is given the settlement of any given Tax Invoice is payable within thirty (30) days of the date of delivery or collection of the goods.

3.5 The Customer agrees that all payments are to be made without retention.

3.6 In the event of any payments or part thereof remaining unpaid after such period of thirty (30) days  Super Spill Solutions in its absolute discretion may charge interest thereon at the rate of two (2) per cent per annum above the rate set out pursuant to Section 2 of the Penalty Interest Rates Act 1983 during the period such unpaid balance remains unpaid and such interest will be added to the said balance due from the Customer to Super Spill Solutions and calculated on a daily basis.

3.7 Notwithstanding the imposition of interest charges pursuant to this Condition 3.0, such interest charges will not be regarded as allowing any time for payment of any amount owing but are agreed as constituting compensation payable to  Super Spill Solutions because of the delay in payment and all such outstanding monies will remain immediately due and payable to  Super Spill Solutions and Super Spill Solutions will be entitled to take legal proceedings at any time for recovery of any monies bearing interest charges pursuant to this Condition 3.0.

3.8 In addition to  Super Spill Solutions’ other rights set out in this Condition 3.0, the Customer agrees that Super Spill Solutions will have the right (although it will not be bound to do so) to suspend delivery to the Customer of all or any outstanding orders if the Customer is in default of these Terms.

4.0 SECURITY FOR GOODS

4.1 Words and phrases used in this Clause 4.0 which are defined in the Personal Property Securities Act 2009 (“Cth”) (“the PPS Act”) have the same meanings as the meanings set out in that Act.

4.2 Legal ownership of goods supplied by  Super Spill Solutions will not pass to the Customer until the Customer has paid all monies owing to  Super Spill Solutions for those particular goods.

4.3 The risk in the goods (including, but not limited to, loss or damage to the goods) will pass to the Customer upon delivery of the goods by Super Spill Solutions to the Customer, its agent or its carrier.

4.4 The Customer hereby grants a security interest to  Super Spill Solutions over all goods supplied by  Super Spill Solutions pursuant to these Terms until the Customer has made payment of all monies owing to  Super Spill Solutions for those particular goods and these Terms constitute a Security Agreement for the purposes of the PPS Act.

4.5 The security interest held by Super Spill Solutions includes an interest in goods that become an accession to other goods.

4.6 Until such time as the Customer has made payment of all monies owing for goods supplied by Super Spill Solutions:

4.6.1 Super Spill Solutions grants the Customer a licence to use, fix or install the goods;

4.6.2 The Customer may on-sell the goods to a third party, in which event the Customer will hold any part of the proceeds of such sale as relates to the goods upon trust for and as fiduciary of Super Spill Solutions and the Customer will immediately remit such monies to  Super Spill Solutions to be applied toward any outstanding monies owed to  Super Spill Solutions;

4.6.3 The Customer will not otherwise deal with the goods in any way which may be adverse to  Super Spill Solutions;

4.6.4 The Customer will not charge the goods in any way nor grant or otherwise give any interest in the goods to any other person except in accordance with this Clause 4.0;

4.6.5  Super Spill Solutions may give notice in writing to the Customer to return the goods or any part of them to  Super Spill Solutions, in which event the Customer will forfeit any rights to obtain ownership of the goods, the licence granted pursuant to sub-clause 4.6.1 will be terminated and any monies partly paid by the Customer will be forfeited to Super Spill Solutions; and 4.6.6 If the Customer fails to comply with a request to return the goods to  Super Spill Solutions, or if the Customer commits any act of bankruptcy or insolvency, or if an administrator or liquidator is appointed to the Customer (but not a receiver or a receiver and manager), then  Super Spill Solutions (or its agents) may enter upon and into land and premises owned, occupied or used by the Customer where the goods are situated and take possession of the goods.

4.7 The Customer must do all things necessary to assist  Super Spill Solutions to perfect and enforce its security interest to the fullest extent available at law, including enabling  Super Spill Solutions to gain first priority for its security interest. Accordingly, the Customer must not grant a security interest in the equipment to any other party without  Super Spill Solutions’ prior written consent.

4.8 The parties agree that Sections 96, 125, 142 and 143 of the PPS Act shall not apply to these Terms.

4.9 The Customer waives its rights to receive any notifications, verifications, statements, disclosures, proposals and any other documentation specified under Sections 95, 121(4), 130, 132(3)(d), 132(4), 135, 157 of the PPS Act

4.10 For the purposes of Section 275 of the PPS Act, the Customer agrees not to disclose any information provided by  Super Spill Solutions under that Section to any third party without Super Spill Solutions’ prior consent in writing (unless required by law or the information has entered the public domain).

4.11 The Customer must not change its company or business name without giving  Super Spill Solutions at least fourteen days prior notice or relocate its principal place of residence outside of Australia.

4.12 The Customer indemnifies  Super Spill Solutions for any costs, fees and expenses  Super Spill Solutions incurs in the enforcement of the security interest.

4.13 Receipt by  Super Spill Solutions of any form of payment for goods other than cash will not be deemed to be payment until that form of payment has been honoured, cleared or recognised and until then the security interest will continue to apply in relation to those goods.

5.0 DELIVERY

5.1 Unless otherwise specified by  Super Spill Solutions, delivery will be made by courier and will be charged to the Customer on a reasonable basis in addition to the price payable for the goods.

5.2 The delivery times made known to the Customer are estimates only and  Super Spill Solutions is not liable for any loss, damage or delay occasioned to the Customer arising from late or non-delivery of the goods.

5.3 The Customer will within one (1) business day from the date of delivery give written notice to  Super Spill Solutions to allege that the goods are not in accordance with its order. If the Customer does not give such notice then subject to the extent permitted by statute the goods or services will be deemed to have been accepted by the Customer.

5.4  Super Spill Solutions is not responsible to the Customer or any person claiming through the Customer for any loss or damage to goods in transit caused by any event of any kind by any person (whether or not the Customer is legally responsible for the person who caused or contributed to that loss or damage).

6.0 WARRANTIES AND LIABILITY

6.1 The only conditions and warranties which are binding on  Super Spill Solutions in respect of the state, quality or condition of the goods or services sold to the Customer are those imposed and required to be binding by statute (including the Competition and Consumer Act 2010).

6.2 If the goods supplied are not manufactured by  Super Spill Solutions the guarantee or warranty of the manufacturer of those goods is accepted by the Customer and is the only guarantee given to the Customer in respect of the goods.

6.3 Upon receiving a request from the Customer,  Super Spill Solutions agrees to assign to the benefit of any warranty or entitlement to the goods that the manufacturer has granted to Super Spill Solutions under any contract or by implication or operation of law to the extent that the benefit of any warranty or entitlement is assignable.

6.4 In particular, and without limiting the generality of the limited liability set out in this Condition 6.0, the Customer acknowledges that:

6.4.1  Super Spill Solutions is not liable for any delays in supplying the goods where those delays are caused by circumstances beyond  Super Spill Solutions’ control, including but not limited to delays in the supply of goods to  Super Spill Solutions from its third party suppliers; and

6.4.2 the Customer purchases, uses, distributes and sells the goods at its own risk and Super Spill Solutionsis not liable to the Customer or any clients of the Customer for any claims, losses (whether direct or consequential), costs or damages of whatsoever nature and howsoever arising and whether claimed or incurred by the Customer or any third party (including for damage caused to any property as a result of using the goods), provided only that such limitation of liability will not apply in the event of there being any proven breach of any statutory warranty.

6.5 The Customer indemnifies  Super Spill Solutions against:

6.5.1 all liability of whatsoever nature and howsoever arising which may be claimed or demanded in legal proceedings or otherwise by any third party in respect to the goods supplied by Super Spill Solutions; and

6.5.2 all costs, fees and charges on a solicitor-client basis incurred by Super Spill Solutions in the event of a default by the Customer of any of these Terms.

6.6 To make a warranty claim as please contact your Super Spill Solutions customer service team on sales@supespillsolutions.com.au 

7.0 MISCELLANEOUS

7.1 The Customer will not be entitled to withhold or set off payment of any amount due to Super Spill Solutions under these Terms whether in respect of any claim of the Customer in respect of faulty or defective goods or services, or for any other reason which is contested, or liability which is not admitted by Super Spill Solutions.

7.2 No order may be cancelled prior to delivery of its goods except with Super Spill Solutions’ written consent and upon terms which will indemnify Super Spill Solutions against all losses.

7.3 Unless otherwise required by law, Super Spill Solutions will only accept the return of goods in its sole discretion and may charge the Customer a 20% re-stocking and administration fee for any returned goods, which the Customer acknowledges is reasonable to cover loss and expense incurred by  Super Spill Solutions inclusive of freight charges, packaging and handling.

Standard products can be returned to Barrier Group, which may issue a credit note, subject to the following conditions: 

a)    Super Spill Solutions must be notified that a return is requested;

b)    Returns must be notified within 30 days of receiving the goods via a Returns Checklist;

c)    Returns must be in their original condition, with no alterations to the products or their packaging;

d)    The products must be judged by Super Spill Solutions Goods Receiving team as salable;

e)     An appropriate charge will be made for the cost of the original freight for the products.  

Custom products cannot be returned 

7.4 Any delay in or failure by Super Spill Solutions to enforce any term, warranty or condition of these Terms will not be deemed a waiver thereof or of any rights Super Spill Solutions  may have and no express waiver will be deemed a waiver of any subsequent breach of any term, warranty or condition.

7.5 If any provision of these Terms is determined by any statute or any court having jurisdiction in relation thereto to be illegal, invalid, void, voidable or unenforceable the legality validity or enforceability of the remainder of these Terms will not be affected and the illegal, invalid, void, voidable or unenforceable provision will be deemed deleted from these Terms to the same extent and effect as if never incorporated herein and the remainder of these Terms will continue in full force and effect.

7.6 These Terms will survive any accepted repudiation or other termination of the contract to supply to goods or services existing between Super Spill Solutions and the Customer.

7.7 These Terms will be governed and interpreted according to the laws of New South Wales and the parties agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

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