All orders under $450 will incur a flat $35 shipping fee. 

Goods in stock are generally picked and dispatched within 24 hours Monday-Friday (if in stock) of when you place your order. Orders placed before 1PM can typically ship same day or next business day. 

Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.

All deliveries must be signed for! Please be aware, we will not leave parcels unattended for security reasons. Due to the nature of most products, we do not deliver to P.O. Boxes or Parcel Lockers.

Delivery Estimates

*Note: Some regional & geographically remote locations may incur additional charges to ship. A member of our team will contact you and advise of any charges to ship if required.

Heavy, Bulky & Over-Sized Orders

Heavy, bulky, over-sized items & some Special Orders must be sent via courier or freight shipping and my incur different delivery charges depending on the region. These charges are calculated based on the cubic size & weight of the item (or parcel) and the delivery location. Because heavy or over-sized items are delivered by courier, we cannot deliver to P.O. Boxes or Parcel Lockers. Ensure you include a phone number that we can contact you on the day of delivery. 

IMPORTANT: Special Orders

Special Order items are products which we don't carry as part of our core range, but can be ordered from the supplier for you. If your order contains a Special Order item, or we are out of stock of an item, a staff member will contact you to advise the expected delivery time. Delivery times will depend on supplier availability, but can take up to 5 - 10 days in addition to estimated delivery times. Also note that returning an item will be subject to a 20% re-stocking fee.

Need Goods in a Hurry?

For times when you need your goods faster, we recommend you contact us to arrange expedited shipping or schedule a pickup at our warehouse.

RETURNS

Returning Items Purchased Over The Phone

1. Goods must be unused and in original unopened packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials.

2. A copy of the Super Spill & Safety Solutions invoice or proof of purchase must be attached to all returned goods.

3. Refunds will be made in the same way as original payment for the goods.

4. Goods should be returned within 30 days of receipt.

5. All items are subject to a 20% re-stocking fee.

Returning Items Purchased Online

1. All conditions as per above apply

2. If posting products back, please call Customer Service on 1300 623 749 to obtain a Returns Authorisation Number (RAN). The issue of a RAN is at Super Spill’s sole discretion.

3. Postage of returned goods is the responsibility of the person or company returning the goods.

4. Refunds will be processed using the original form of payment, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered).

5. All items are subject to a 20% re-stocking fee.

Faulty Goods

Please call Customer Service on 1300 623 749 to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, we will arrange to pick up the faulty goods. Depending on the nature of the fault, we will arrange a repair, exchange or refund. Super Spill & Safety Solutions reserves the right to use their nominated courier for returned goods. Proof of purchase will be required.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.