Flat RateShipping *$35.00 on Standard orders

*Flat Rate Shipping & Free Shipping does not apply to heavy, bulky, over-sized items and regional locations (See Below)

FREE Shipping on Standard Orders* over $1500

Shipping & Delivery Policy

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If you have selected delivery, we will attempt to deliver your goods via our selected delivery network within 2 to 5 business days; however, if goods are unavailable delivery will take a little longer. Note, we only ship to Physical Address, we cannot ship to PO Boxes. 

Please note: Additional delivery charges may be incurred if we are unsuccessful in delivering your order. Should you need to change your delivery address please contact us as soon as possible to avoid delays and additional costs being incurred. 

*Orders that incur additional shipping fees, Heavy, bulky, over-sized items & some Special Orders must be sent via courier and generally incur different delivery charges. These charges are calculated based on the cubic size & weight of the item (or parcel) and the delivery location. The courier cost will be calculated based on the total parcel size during checkout. Because heavy or over-sized items are delivered by courier, we cannot deliver to P.O. Boxes or Parcel Lockers. Ensure you include a phone number that we can contact you on the day of delivery.

Our Commitment

The team at Super Spill Solutions are committed to providing you with a reliable and quality experience. This includes working closely with our courier network and partners to ensure a smooth and timely delivery of your order. 

Whilst every effort is made to ensure your order arrives on-time and undamaged, couriers don't always get it right. We'll make every effort to work with you and the courier company to ensure a timely resolution on your delivery issue. 

Frequently Asked Questions

When will my order be dispatched?

As long as your order has been placed before 12pm, it will be dispatched the same business day pending stock availability and courier network

I haven't received my order yet, who should i contact?

The general ETA for orders is 3 to 5 business days subject to shipping location and courier network. In the first instance please email sales@superspillsolutions.com.au with your order number. Our team will respond as soon as possible with an update on your order. 

My Consignment was damaged in transit. what do I do now?

Whilst we will make every effort to resolve damaged goods in transit with your selected courier, Super Spill Solutions take no responsibility for the safe transit of your goods. As such, goods damaged in transit will be the responsibility of the purchaser and Super Spill Solutions shall not be liable for replacement and/or repair of the damaged consignment. If you have received a damaged consignment, please contact the courier to enquire about the possibility of a claim. 

If you wish to query a delivery please contact us at sales@superspillsolutions.com.au.

5.0 DELIVERY

5.1 Unless otherwise specified by Super Spill Solutions, delivery will be made by courier and will be charged to the Customer on a reasonable basis in addition to the price payable for the goods.

5.2 The delivery times made known to the Customer are estimates only and Spill Solutions is not liable for any loss, damage or delay occasioned to the Customer arising from late or non-delivery of the goods.

5.3 The Customer will within one (1) business day from the date of delivery give written notice to Spill Solutions to allege that the goods are not in accordance with its order. If the Customer does not give such notice then subject to the extent permitted by statute the goods or services will be deemed to have been accepted by the Customer.

5.4 Spill Solutions is not responsible to the Customer or any person claiming through the Customer for any loss or damage to goods in transit caused by any event of any kind by any person (whether or not the Customer is legally responsible for the person who caused or contributed to that loss or damage).

For more information relating to our Terms & Conditions